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NewsvineSales, licensing, technical, and program contacts to assist you through the sales cycle.
Pre-Sales Support
Presales Phone and Presales Email support specifically for resellers in North America:- Customer quote assistance
- General product information
- Customer renewal information/ POP assistance for non-authorized products
- Assistance with SKU’s (Report Missing SKUs, Old SKU to new SKU conversion)
- Customer install base/purchase history reports
- Provide Symantec Partner Account Manager and Field Sales contact information
Phone: 1-888-780-7962 (6:00 a.m. to 4:00 p.m. PST, Monday through Friday.)
Email: cis@symantec.com
Note: Technical support cannot be obtained at the above phone number or email address.
Email: cis@symantec.com
Note: Technical support cannot be obtained at the above phone number or email address.
Customer Care
Customer Care is available for non-technical licensing and serialization partner questions related to Symantec's products.- Buying Program SAN# information and consolidation assistance
- Temporary and permanent license keys
- Install license keys and files
- License portal assistance
- Escalations for existing customers & partners
- Changes with technical support contacts
- Assist with Upgrades for customers on support
Partner Program Information
Symantec Partner ProgramTo check the status of your partner program application or if you are having issues with your user name and password, please send an email to address listed below.
Email: partnerus@symantec.com
